Caseworker and Field Representative

The Caseworker / Field Representative manages incoming casework requests with care, promptness and high-touch constituent service; and monitors and updates the Deputy Chief of Staff on district and local issues. This position acts as a liaison to federal, district, and local agencies for the Congressman and constituents and answers casework correspondence and verbal communications with constituents in a timely and professional manner.

• Acts as the representative for the Congressman within the area of responsibility including answering casework correspondence, meeting with constituents, verbal communications with constituents, and serving as a liaison with federal, district, and local agencies; • Manages casework assigned to them. • Assesses casework for problems requiring legislative action and makes recommendations to the Deputy Chief and Director of Constituent Services • Screens and refers cases, when appropriate, to city and state offices. • Logs all incoming and outgoing mail and incoming telephone calls relating to casework. • Prepares periodic reports for the Director of Constituent Services on pending cases and for the Deputy Chief on district activities in their assigned issue areas. • Continually screens active cases and acts as liaison with constituents to ensure that their cases are handled in a responsive manner. • Maintains up-to-date files on all cases and categories of information of importance to the office. • Serves as a liaison to community boards, precinct councils, and other community groups. • Meets attendance requirements as established by the office. • Maintains a good working relationship with the Congressman, staff, and constituents. • Works well under pressure and handles stress. • Works a flexible schedule including long hours, nights and weekends; and • Performs other duties as assigned.

• A minimum 1 year in a government office in a similar role. • Bilingual (Spanish language) skills strongly preferred. • Candidate Attributes: • Thoroughness and careful attention to detail. • Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner. • Strong oral and written communication skills. • Knowledge of all issues and events in the district in which the Congressman is involved; Professional telephone manner. • Ability to perform the essential job functions above. • Ability to work cooperatively and courteously with others. • Ability to exercise discretion and independent judgment in fulfillment of casework responsibilities. • Work with compassion, empathy and patience for constituents. • Knowledge of office policies, practices, and procedures. • Knowledge of office computer applications; and • Proficiency in word processing.

Submit your resume and cover letter to jobs.goldman@mail.house.gov. Subject line should note: Your Name - Caseworker / Field Rep.