Caseworker

Congresswoman Sarah Elfreth (MD-03) seeks a self-motivated and organized individual to join her team as a Caseworker based in her District Office in Columbia, Maryland. This position serves as a liaison between federal, state, and local agencies on behalf of the Member and her constituents. The Caseworker will handle a portfolio of issue areas through casework correspondence and verbal communication with constituents.

• Serve as the representative for the Member in their assigned portfolio, including responding to casework requests, meeting/corresponding with constituents and serving as a liaison to federal agencies. • Inform the Member and District Director of trends and policy updates in his or her assigned issue areas. • Handle and prioritize casework assignments while assisting with general intake, constituent service requests, and communication in an office environment. • Assess casework inquiries for problems requiring legislative action and provide • recommendations to the District Director, Chief of Staff and the Member. • Screen and refer cases, when appropriate, to other federal, state and local elected officials. • Prepare periodic memos/reports for senior leadership and the Member on pending cases and district activities in his or her assigned issue areas. • Monitor active cases and act as a liaison on behalf of constituents to ensure inquiries are handled in a responsive manner. • Maintain up-to-date files on all cases, constituent correspondence and issues of importance to the office. • Direct and guide constituents to private and public resources at the federal, state and local level. • Maintain a good working relationship with the Member, staff, and constituents. • Demonstrate an ability to accept performance-based feedback and direction. • Perform other duties as assigned. Work Monday – Friday 9:00am – 5:00pm, with occasional nights and weekends for town hall meetings and other special events.

• Demonstrate strong interpersonal skills, including the ability to empathize and active listening. • Ability to exercise discretion and independent judgment to handle and respond appropriately to casework inquiries. • Strong oral and written communication skills. • General knowledge of casework process. • General knowledge and ability to identify federal, state and local issues. • Professional and compassionate telephone manner. • Strong organizational and follow-up skills. • Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner. • Ability to work cooperatively and courteously with others. • Thoroughness and careful attention to detail. • Proficient in word processing, general computer programming and office equipment: scanner, copier, printer, desktop computer.

All interested candidates should email a resume and cover letter directly to MD03Resumes@mail.house.gov with the subject line “Caseworker – [Applicant’s First Name and Last Name].