Constituent Services Representative/caseworker

answers casework correspondence and oral communications from constituents and acts as liaison with federal, state and/or local agencies; • communicates with city, county, state and/or federal officials to apprise them of constituents’ problems and to assist in achieving the resolution thereof; • screens cases and determines whether they are appropriate for reference to other area offices within the state; and • prepares periodic reports for the Casework Director on pending casework activities. OTHER , including working with confidential constituent information and in-person meetings with constituents; • has ability to communicate effectively with Senator and office staff, Members and representatives from Senate and House offices, constituents, outside organizations and others; • has ability to handle difficult interactions with members of the public, including constituents, with tact and diplomacy; • work is public-facing and requires frequent interaction with members of the public, including constituents, in a prompt, courteous and tactful manner; • assist with administrative within the office; and • regularly uses typical office equipment, software programs, and methods of communication, including, for example, a computer, e-mail, telephone, smartphone, photocopier, etc.