Senior Internal Communications Manager – Go To Market (GTM)

Senior Internal Communications Manager – Go To Market (GTM) PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom, and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform. The Senior Internal Communication Manager will develop and execute communication strategies for PagerDuty’s Go-to-Market and Commercial organizations, including senior leadership. This role shapes and delivers key messages across pre-sales, post-sales, partner, and customer success audiences, building consistent, compelling communications that keep teams engaged and informed. We’re looking for a creative storyteller who can distill complex messages into clear, concise content across multiple channels, work closely with GTM leadership and cross-functional partners, and thrive in a fast-paced, high-growth environment. This role will be required to come into our San Francisco offices 2 times per week. Develop and implement strategic communication plans aligned with the Chief Revenue Officer and his organization’s goals. Build and expand communication platforms for the Chief Revenue Officer (CRO). Craft key messages and narratives for a global audience, tailored by region and audience. Create, execute, and measure content across email, Slack, video, and other channels. Own Town Hall agendas, content, and slides, spotlighting customer stories to inspire GTM teams. Manage customer communications on critical matters by teaming with the CRO and Chief Customer Officer. Produce content for announcements, presentations, newsletters, blog posts, and FAQs. Build stakeholder relationships and incorporate feedback into communication strategy. Find creative ways to engage hundreds of GTM personnel, from customer wins to organizational news. Moderate large-scale meetings, including content, Slack monitoring, FAQs, and KPI reporting to leadership. Partner with other Communications leaders to align GTM messaging with the broader executive team. Bachelor’s or Master’s degree in Business, Marketing, Communications, or equivalent experience. 7+ years of experience in communications, spanning internal, external, executive, or enablement communications. Proven track record launching and managing communication plans and campaigns, with metrics-driven iteration. Experience partnering with GTM or executive leaders on positioning and change management. Exceptional writing and editing skills, with the ability to think strategically and creatively across matrixed content involving multiple personas, industries, and products.