Date Posted:
May 26, 2026
Position Title:
Caseworker/Field Representative
Office/Company:
Rep. Ro Khanna
Party:
Democrat
Office Code:
CA-17
Job Number:
MEM-163-26
Reports To:
Location:
Contact:
tom.pyke@mail.house.gov
Salary:
$71,000
Primary Role
Constituent Services Representative/Caseworker
Secondary Role:
Field Representative
Job Type:
Temporary
Description:
Congressman Ro Khanna’s district office in Santa Clara has an immediate opening for a
Caseworker/Field Representative, which involves both casework and community
outreach. This is a non-supervisory position. The starting salary is $71,000 per year. This position ends on November 6, 2026 with the option to extend depending on office needs and available budget.
• The Caseworker/Field Representative is a represented position, part of the
Congressional Workers Union.
• The Caseworker/Field Representative report to the District Director and Director of
Constituent Services, or their designees.
• Work is mainly performed in an office environment. Noise levels are usually low to
moderate. Staff may have small workstations.
• Must have a driver’s license, access to a car and the ability to drive to perform field
work.
• Work schedule: The district office functions on a hybrid basis, with each staff
member expected to be based in the physical office three days a week and allowed
to work from home two days a week. The office is open 9:00am-5:00pm MondayFriday, with a full lunch hour. In addition, staff can expect to work 2-3 times per
week after hours (weeknights or weekends) on community events. Commensurate
flex time (time off during the week) will be granted upon request.
• Benefits: Staff currently accrue 1.25 days of annual leave per month, which totals
15 days per year (6 of which may be carried over to the following year). 15 annual
Sick/Mental Health Days are granted at the start of each year. Flex time is also
allowed for necessities such as emergencies, medical appointments, short-term
needs, etc. Other benefits include the opportunity to participate in group health
insurance, retirement savings, a potential annual bonus, etc.
Responsibilities:
• The Caseworker/Field Representative is empowered to monitor issues that impact
residents, serve as a liaison to federal agencies and state/local representatives, and
respond to constituent inquiries through written and oral communication.
• A primary duty is helping local residents resolve casework problems with federal
government agencies, including US Citizenship & Immigration Services, Department
of State, Veterans Affairs, Internal Revenue Service, and Social Security
Administration.
• The Caseworker/Field Representative is responsible for managing active casework,
updating constituents to ensure that their concerns are handled in a responsive
manner, and maintaining up-to-date information about all cases and substantive
federal procedures and policies that impact casework. Congressman Khanna’s
office has resolved thousands of cases since the beginning of his term and has won
the Congressional Management Award for Best Constituent Services. Helping this
many people defines public service and is a rewarding experience for the casework
staff.
• The position also involves representing the Congressman in a variety of community
activities, including interacting with leaders of community groups and local
organizations, as well as local and state elected officials and stakeholders.
• The duties of a Caseworker/Field Representative involve special project
coordination and helping the staff team manage monthly town hall meetings and
special events hosted by the Congressman, such as issues-based forums and
roundtable meetings.
• The Caseworker/Field Representative is expected to both work in the office and
perform activities out in the community as outlined below under Work Schedule.
• The successful candidate will also help train and mentor student interns.
• Residency in the district is preferred, as is a knowledge of the region.
Qualifications:
EDUCATION (OR EQUIVALENT EXPERIENCE): A bachelor’s degree with strong academic
credentials, or equivalent experience/training in legislation or public service (e.g.,
casework, constituent service, community outreach) is required. .
SKILLS AND KNOWLEDGE REQUIRED:
• Ability to work cooperatively and courteously with others (both co-workers and
constituents). Past customer service experience is strongly preferred.
• Strong oral and written communication skills, as well as public speaking
experience.
• Professional telephone manner and temperament to communicate with a variety of
personalities in a tactful, pleasant, and professional manner.
• Knowledge of local, state, and federal agencies and departments; and awareness of
issues and events in the district in which the Congressman is involved.
• Thoroughness, organizational skills, and careful attention to detail.
• Ability to exercise discretion and independent judgment in fulfillment of casework
responsibilities.
• Knowledge of office policies, practices, and procedures; office computer
applications; and proficiency in word processing
Instructions:
The application process may include several interviews and a practical test of relevant skills.
There is one current job vacancy, and the office has the right to fill any number of positions
vacant or becoming vacant during the life of postings. Please e-mail a cover letter, brief writing sample and resume to District
Director Tom Pyke (tom.pyke@mail.house.gov) and Director of Constituent Services
Simeone Chien (simeone.chien@mail.house.gov). Phone (408) 436-2720
Other:
The Office of U.S. Congressman Ro Khanna is an equal opportunity employer; we do not discriminate based on race, color, religion or lack thereof, national origin, sex, gender, sexuality, age, marital or family status, disability, medical history, arrest history, military service, organizing activity, or any ground that is specifically prohibited by law or regulation applicable to the Office; all are welcome and encouraged to apply. Note that all successful candidates must meet citizenship-related requirements and undergo a security check.
