Field Representative/Caseworker

• Coordinates with the Member and colleagues to ensure outreach efforts align with the Member’s strategic vision, goals, and priorities; • Collaborates with district and D.C. colleague to ensure district priorities are aligned and inform the Member’s legislative strategy; • Serves as a liaison with federal government entities for individual constituent concerns, including the handling of constituent casework; • Collaborates with colleagues to schedule the Member while in their assigned areas in the district; • Informs the Member and District Director on any important developments and current events impacting the district; • Builds and maintains positive relationships with constituents, key community leaders, and other stakeholders; • Tracks news stories and social media posts for the Member and colleagues, including the communications team; • Attends events to serve as a representative for the Member, as determined by the District Director; • Handles various community issues in accordance with office policies and procedures; • Support Office in executing public meetings and annual Congressional activities such as the Congressional Art Competition, Congressional App Competition, and other similar events; • Organizes workload to prioritize tasks in accordance with varying deadlines and ensure work is completed in an efficient and effective manner; • Understands differing perspectives and opinions to navigate conflicts and develop solutions effectively; • Acts as the representative for the Member within their area of responsibility including answering casework correspondence, meeting with constituents, verbal communications with constituents, and serving as a liaison with federal, district, and local agencies; • Informs the Member and the District Director of all happenings in their assigned issue areas by screening district media sources and interacting with constituents; • Monitors scheduled district meetings for the Member with constituents; • Screens and refers cases, when appropriate, to other district offices; • Trains and supervises Staff Assistants, including interns, to handle office matters such as logging incoming and outgoing correspondence, handling visitors, telephone calls, and computer operations; • Logs in all incoming and outgoing mail and incoming telephone calls relating to casework; • Prepares periodic reports for the Director of Constituent Services on pending cases and district activities in his or her assigned issue areas; • Continually screens active cases and acts as liaison with constituents to ensure that their cases are handled in a responsive manner; • Maintains up-to-date files on all cases and categories of information of importance to the office; • Meets attendance requirements as established by the office; • Maintains a good working relationship with the Member, staff, and constituents; • Accepts performance based criticism and directions; • Works well under pressure and handles stress; • Works a flexible schedule including long hours, nights and weekends; and • Performs other duties as assigned.