Constituent Services Representative/Caseworker

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What do they do?

Constituent Services Representatives (CSRs)/Caseworkers assist individual constituents with issues involving federal agencies, acting as liaisons to facilitate resolution of problems, and informing constituents about available services.

What do their titles say:

constituent services representatives, caseworkers, coordinators, grants coordinators, member services, non-community/non-government liaisons, constituent affairs, and individual/group/casework/constituent outreach at all non-management levels

Top 10 title this year:

CASEWORKER | CONSTITUENT SERVICES REPRESENT | CONSTITUENT ADVOCATE | CONSTITUENT LIAISON | CONSTITUENT SERVICES LIAISON | CASEWORKER/FIELD REP | SENIOR CASEWORKER | SENIOR CONSTITUENT SERVICES RE | CONSTITUENT SERVICE REP. | SENIOR CONSTITUENT ADVOCATE

Top 3 multiple roles this year:

FIELD REPRESENTATIVE | STAFF ASSISTANT | EXECUTIVE ASSISTANT/OFFICE MANAGER

Current Job Listings - X of Y
Job Number:
MEM-103-26
Date Posted:
March 30, 2026
Position Title:
Field Representative
Party:
Democrat
Office:
NV-04
Office Name:
Rep. Steven Horsford
Reports To:
Location:
North Las Vegas, NV
Contact:
CongressmanHorsford.District04NV@mail.house.gov
Salary:
$55,000-$65,000
Description:
The Office of Congressman Steven Horsford (NV-04) is seeking a Field Representative to serve as the primary liaison between the Member and constituents within the district in the North Las Vegas Office. This role will work closely with the District Director to monitor local issues, assist with casework, and maintain strong relationships with community stakeholders, government agencies, and local organizations. The salary range for this position is $55,000 to $65,000 annually, commensurate with experience, and includes health, vision, and dental insurance, paid vacation days and sick time, student loan repayment, and transit benefits.
Responsibilities:
• Serve as the grassroots representative for the Member within an assigned area of responsibility • Respond to casework correspondence and constituent communications in a timely and professional manner • Inform the Member and District Director of district and local issues by monitoring media and engaging with constituents • Act as a liaison between the Member’s office and federal, state, and local agencies on behalf of constituents • Handle all assigned casework and ensure cases are resolved effectively and efficiently • Build and maintain relationships with local officials, community organizations, and stakeholders • Coordinate with communications and scheduling staff regarding the Member’s district activities and appearances • Assess casework trends and identify issues that may require legislative action; provide recommendations to senior staff • Maintain accurate and up-to-date records of casework, correspondence, and constituent interactions • Prepare regular reports for the District Director on casework and district activities • Screen and refer cases to appropriate offices or agencies when necessary • Support general office operations, including logging correspondence and telephone calls • Train and supervise interns and junior staff as needed • Perform other duties as assigned
Qualifications:
Preferred qualifications: • Strong written and verbal communication skills • Knowledge of the legislative process • Familiarity with district issues and community stakeholders • Excellent organizational skills and attention to detail • Ability to manage multiple priorities and work under pressure • Strong interpersonal and customer service skills • Ability to exercise discretion and independent judgment • Willingness to work long hours, including evenings and weekends as needed • This is a full-time position based in the district office • The role requires regular travel throughout the district and attendance at events outside standard business hours Bonuses: • Experience in organizing and outreach • Ties to Nevada’s 4th Congressional District • Access to a vehicle
Instructions:
How to Apply: • Submit a resume and cover letter • Applications will be reviewed on a rolling basis until the position is filled • Please no phone calls or drop-ins Interested candidates should submit a resume and cover letter to CongressmanHorsford.District04NV@mail.house.gov.

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