The Office of Congresswoman Nellie Pou seeks a dependable, detail-oriented Constituent Services Caseworker to join our district team. This role is critical to delivering responsive, high-quality service to residents across New Jersey’s 9th Congressional District. The Caseworker will manage a high-volume caseload, assist constituents in navigating federal agencies, and represent the Congresswoman in the community. This position requires strong judgment, organization, and a genuine commitment to public service. Congresswoman Pou represents a diverse, urban district across Passaic, Bergen and Hudson Counties and is committed to ensuring that every constituent has access to federal resources and support. Issue Areas (Including not limited to) • Immigration and visa processing • Social Security and Medicare • Veterans afairs • FEMA and disaster assistance • IRS

• Manage and resolve constituent casework involving federal agencies • Communicate regularly with constituents regarding case status and outcomes • Liaise with federal, state, and local agencies to advocate for constituents • Maintain accurate and timely casework records in accordance with House standards • Represent the Congresswoman at community meetings and outreach events • Identify systemic issues afecting constituents and elevate trends to senior staf • Maintain local satellite ofice hours.

• Prior experience in a congressional ofice, government, or casework environment preferred • Strong written and verbal communication skills • Ability to manage multiple priorities in a fast-paced setting • Highly organized with strong attention to detail • Commitment to public service and helping constituents navigate complex systems • Spanish or another language commonly spoken in NJ-09 is a plus*The Ofice of Congresswoman Nellie Pou is an equal opportunity employer committed to • building a diverse and inclusive team that reflects the communities we serve.

Please submit a resume, cover letter and three references. Subject Line: Caseworker Application – [Your Name]