Constituent Services Representative/Caseworker

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What do they do?

Constituent Services Representatives (CSRs)/Caseworkers assist individual constituents with issues involving federal agencies, acting as liaisons to facilitate resolution of problems, and informing constituents about available services.

What do their titles say:

constituent services representatives, caseworkers, coordinators, grants coordinators, member services, non-community/non-government liaisons, constituent affairs, and individual/group/casework/constituent outreach at all non-management levels

Top 10 title this year:

CASEWORKER | CONSTITUENT SERVICES REPRESENT | CONSTITUENT ADVOCATE | CONSTITUENT LIAISON | CONSTITUENT SERVICES LIAISON | CASEWORKER/FIELD REP | SENIOR CASEWORKER | SENIOR CONSTITUENT SERVICES RE | CONSTITUENT SERVICE REP. | SENIOR CONSTITUENT ADVOCATE

Top 3 multiple roles this year:

FIELD REPRESENTATIVE | STAFF ASSISTANT | EXECUTIVE ASSISTANT/OFFICE MANAGER

Current Job Listings - X of Y
Job Number:
0807
Date Posted:
April 14, 2026
Position Title:
Grants Coordinator & Constituent Services Representative
Party:
Office:
Office Name:
Sen. Chris Van Hollen
Reports To:
Location:
Baltimore, MD
Contact:
Salary:
Description:
Senator Van Hollen seeks a highly organized, detail-oriented Maryland-based Grants Coordinator & Constituent Services Representative. This position serves as a key liaison between constituents and federal agencies in supporting Maryland communities by facilitating access to federal funding opportunities and assisting constituents with federal agency casework involving small businesses, disaster relief, transportation and infrastructure, and other matters.
Responsibilities:
Primary responsibilities include coordinating grant-related activities by advising communities and organizations on accessing federal funding, preparing letters of support, tracking funding across jurisdictions, and handling a casework portfolio in accordance with office procedures. In addition, the individual may administratively manage the Baltimore office, represents the Senator at community events, and reports on grant funding and constituent concerns.
Qualifications:
The ideal candidate is a highly organized and detail-oriented professional with strong written and verbal communication skills, the ability to manage confidential information with discretion, and the capacity to handle complex or sensitive constituent interactions with tact and diplomacy. Success in this role requires the ability to prioritize and perform effectively in a fast-paced environment and demonstrate a strong commitment to public service.
Instructions:
To apply, please upload a single PDF file that includes your resume and cover letter, including salary requirements. No phone calls, please.

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