Constituent Services Representative/Caseworker

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What do they do?

Constituent Services Representatives (CSRs)/Caseworkers assist individual constituents with issues involving federal agencies, acting as liaisons to facilitate resolution of problems, and informing constituents about available services.

What do their titles say:

constituent services representatives, caseworkers, coordinators, grants coordinators, member services, non-community/non-government liaisons, constituent affairs, and individual/group/casework/constituent outreach at all non-management levels

Top 10 title this year:

CASEWORKER | CONSTITUENT SERVICES REPRESENT | CONSTITUENT ADVOCATE | CONSTITUENT LIAISON | CONSTITUENT SERVICES LIAISON | CASEWORKER/FIELD REP | SENIOR CASEWORKER | SENIOR CONSTITUENT SERVICES RE | CONSTITUENT SERVICE REP. | SENIOR CONSTITUENT ADVOCATE

Top 3 multiple roles this year:

FIELD REPRESENTATIVE | STAFF ASSISTANT | EXECUTIVE ASSISTANT/OFFICE MANAGER

Current Job Listings - X of Y
Job Number:
0591
Date Posted:
February 4, 2026
Position Title:
Constituent Services Liaison
Party:
Republican
Office:
TX-JR
Office Name:
Sen. Ted Cruz
Reports To:
Location:
Austin, TX
Contact:
Salary:
Description:
Senator Ted Cruz (R-TX) is seeking a Constituent Services Liaison to join his Austin, TX office. Job Summary: Acts as a liaison to federal agencies for the Senator on behalf of his constituents. Education:
Responsibilities:
Constituent Services Liaison Responsibilities: Assist Texans with issues or access to services with federal agencies Provide prompt and accurate responses to incoming Constituent Services communications (written & oral) Initiate prompt inquiry with respective federal agency when required Ensure timely and accurate case documentation in database Heavy interaction with constituents and federal agency congressional relations staff (written & oral) Assist in answering incoming phone calls as needed Assist staff assistant with administrative duties as needed Attend job-related meetings, agency seminars, and briefings as needed
Qualifications:
Four year college degree, or equivalent professional experience Skills/Requirements: Must possess strong professional communication skills (written & oral) Detail oriented and possess critical thinking skills Ability to exercise discretion and independent judgment in performing responsibilities with minimal supervision Ability to handle difficult and/or sensitive situations with tact and diplomacy Experience with database systems Knowledge of general office procedures Ability to conduct constituent meetings
Instructions:
To apply, please submit a resume, letter of interest, and references.

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