based in the Utica, NY office, this in-person position reports to the District Director and will work in collaboration with the District Director, Senior Constituent Advocate, and others to help operate the office's constituent services program, making sure the office is accessible and receptive to central New Yorkers.

- Serving as liaison with federal governments for individual constituent concerns - Preparing and managing incoming and outgoing constituent casework in assigned areas of expertise - Maintaining accurate and complete files on all assigned casework matters - Monitoring, screening, and referring cases, when appropriate, to other government entitles - Working closely with other members of the office to ensure the highest level of constituent services, and to ensure constituent service is at the forefront of every department's work - Building and maintaining relationships with constituents and key community leaders and stakeholders, as well as federal agencies and departments - Representing the Congressman in meetings and events, as determined by District Director, taking meetings and calls in the district office, as necessary - Working closely with the office's Special Projects Manager to support events such as veterans fairs, and help with special projects, including the office's Military academy nominations process - Serving as the first point of contact for visitors and callers, providing a welcoming and professional environment - Performing other duties as assigned

Strong interpersonal and organizational skills Ability to handle sensitive information with discretion Excellent written and verbal communication skills Commitment to public service and constituent-focused work Previous experience in government, customer service, or constituent services is a plus Proficiency in Spanish (speaking, reading, writing) is a plus

Please e-mail a resume and cover letter to newyork22jobs@gmail.com and include the job title "Constituent Advocate" in the subject line by COB on Friday, May 1st.