Constituent Services Representative/Caseworker

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What do they do?

Constituent Services Representatives (CSRs)/Caseworkers assist individual constituents with issues involving federal agencies, acting as liaisons to facilitate resolution of problems, and informing constituents about available services.

What do their titles say:

constituent services representatives, caseworkers, coordinators, grants coordinators, member services, non-community/non-government liaisons, constituent affairs, and individual/group/casework/constituent outreach at all non-management levels

Top 10 title this year:

CASEWORKER | CONSTITUENT SERVICES REPRESENT | CONSTITUENT ADVOCATE | CONSTITUENT LIAISON | CONSTITUENT SERVICES LIAISON | CASEWORKER/FIELD REP | SENIOR CASEWORKER | SENIOR CONSTITUENT SERVICES RE | CONSTITUENT SERVICE REP. | SENIOR CONSTITUENT ADVOCATE

Top 3 multiple roles this year:

FIELD REPRESENTATIVE | STAFF ASSISTANT | EXECUTIVE ASSISTANT/OFFICE MANAGER

Current Job Listings - X of Y
Job Number:
0916
Date Posted:
May 22, 2026
Position Title:
Constituent Services & Outreach Representative Office of U.s. Senator Chris Van Hollen – Maryland
Party:
Democrat
Office:
MD-SR
Office Name:
Sen. Chris Van Hollen
Reports To:
Location:
Washington, DC
Contact:
Salary:
Description:
Senator Van Hollen seeks a highly organized, detail-oriented Constituent Services & Outreach Representative. This Maryland-based position serves as a key liaison between constituents and federal agencies, supporting communities across the state by assisting constituents with federal agency casework related to housing, student loans, social services, education, and other topics as assigned.
Responsibilities:
Primary responsibilities include managing a casework portfolio in accordance with office procedures, working with federal agencies to resolve cases and communicate outcomes, monitoring relevant legislative and regulatory developments, liaising with local government agencies and community organizations on issues where federal and local policy intersect, and identifying systemic concerns arising from casework. In addition, the individual represents the Senator at community events and stakeholder meetings and builds relationships with stakeholders in related fields.
Qualifications:
The ideal candidate has strong written and verbal communication skills, the ability to manage confidential information with discretion, and the capacity to handle complex or sensitive constituent interactions with tact and diplomacy. Success in this role requires the ability to prioritize and perform effectively in a fast-paced environment and demonstrate a strong commitment to public service.
Instructions:
To apply, please upload a single PDF file that includes your resume and cover letter, including salary requirements. This is a full-time position with federal benefits. No phone calls, please.

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