Constituent Services Representative/Caseworker

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What do they do?

Constituent Services Representatives (CSRs)/Caseworkers assist individual constituents with issues involving federal agencies, acting as liaisons to facilitate resolution of problems, and informing constituents about available services.

What do their titles say:

constituent services representatives, caseworkers, coordinators, grants coordinators, member services, non-community/non-government liaisons, constituent affairs, and individual/group/casework/constituent outreach at all non-management levels

Top 10 title this year:

CASEWORKER | CONSTITUENT SERVICES REPRESENT | CONSTITUENT ADVOCATE | CONSTITUENT LIAISON | CONSTITUENT SERVICES LIAISON | CASEWORKER/FIELD REP | SENIOR CASEWORKER | SENIOR CONSTITUENT SERVICES RE | CONSTITUENT SERVICE REP. | SENIOR CONSTITUENT ADVOCATE

Top 3 multiple roles this year:

FIELD REPRESENTATIVE | STAFF ASSISTANT | EXECUTIVE ASSISTANT/OFFICE MANAGER

Current Job Listings - X of Y
Job Number:
HoR-233-26-HC
Date Posted:
May 13, 2026
Position Title:
Caseworker
Party:
Democrat
Office:
OR-05
Office Name:
Hon. Janelle Bynum
Reports To:
District Director
Location:
Oregon City, OR
Contact:
BynumJobs@mail.house.gov
Salary:
Commensurate with experience
Description:
The District Office of Congresswoman Janelle Bynum OR-05 has an immediate need to hire an experienced Caseworker for the Oregon City office in a full-time capacity.
Responsibilities:
Serves as a liaison with federal government entities for individual constituent concerns, monitors casework trends to provide updates to the Member and District Director, prepares incoming and outgoing constituent casework to manage casework in assigned areas of expertise, maintains accurate and complete files on all assigned casework to keep track of all casework progress, screens and monitors cases to determine if referring the case to other government entities is appropriate, answers casework correspondence, meets with constituents, and serves as a liaison with federal, state, and local authorities to act as the representative for the Member within their areas of responsibility, attends community meetings to support public events, writes responses to constituent letters relating to casework to answer questions or inform them of case progress, organizes workload to prioritize tasks in accordance with varying deadlines and ensure work is completed in an efficient and effective manner
Qualifications:
Bachelor's degree or equivalent combination of education and experience preferred, prior experience working for federal, state, or local government, especially related to casework is preferred, experience handling sensitive information and maintaining confidentiality is preferred
Instructions:
All interested candidates are encouraged to submit a cover letter and resume by 05/25/2026

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