Constituent Services Representative/Caseworker

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What do they do?

Constituent Services Representatives (CSRs)/Caseworkers assist individual constituents with issues involving federal agencies, acting as liaisons to facilitate resolution of problems, and informing constituents about available services.

What do their titles say:

constituent services representatives, caseworkers, coordinators, grants coordinators, member services, non-community/non-government liaisons, constituent affairs, and individual/group/casework/constituent outreach at all non-management levels

Top 10 title this year:

CASEWORKER | CONSTITUENT SERVICES REPRESENT | CONSTITUENT ADVOCATE | CONSTITUENT LIAISON | CONSTITUENT SERVICES LIAISON | CASEWORKER/FIELD REP | SENIOR CASEWORKER | SENIOR CONSTITUENT SERVICES RE | CONSTITUENT SERVICE REP. | SENIOR CONSTITUENT ADVOCATE

Top 3 multiple roles this year:

FIELD REPRESENTATIVE | STAFF ASSISTANT | EXECUTIVE ASSISTANT/OFFICE MANAGER

Current Job Listings - X of Y
Job Number:
MEM-074-26
Date Posted:
March 16, 2026
Position Title:
Military and Veterans Liaison and Community Representative
Party:
Democrat
Office:
CA-51
Office Name:
Rep. Sara Jacobs
Reports To:
Location:
San Diego, CA
Contact:
SaraJacobs.Resumes@mail.house.gov
Salary:
Description:
The Office of Sara Jacobs (CA-51) is seeking a Military and Veterans Liaison & Community Representative to serve full-time in-person in the San Diego District Office. This role manages a community outreach and federal casework portfolio on behalf of the office, including serving as the primary liaison to San Diego’s military, veteran, and military family communities.
Responsibilities:
• Meeting with constituents and local organizations on behalf of the Congresswoman and briefing the team on outcomes • Representing the Congresswoman at community events, meetings, and stakeholder engagements • Briefing and staffing the Congresswoman for district meetings and events • Building and maintaining relationships with military installations, veteran organizations, and community stakeholders • Coordinating with the District team and Washington, D.C. staff to support outreach and stakeholder engagement • Monitoring district issues, community concerns, and relevant local developments and updating office leadership and the Congresswoman as appropriate • Working with the District Director to plan and implement community outreach initiatives • Preparing meeting and event memos for the Congresswoman’s daily briefing materials • Managing a constituent casework portfolio and assisting constituents in navigating federal agencies • Supporting district office initiatives and projects, including the Service Academy nomination process
Qualifications:
The ideal candidate will have strong ties to San Diego, experience working with service members and/or military families, excellent communication and organizational skills, and a genuine desire to serve constituents contacting Congresswoman Jacobs for assistance. Bilingual ability is a plus. Veterans, transitioning service members, and military spouses are strongly encouraged to apply. This is not a 9-5 position and will require the flexibility to work evenings and weekends to attend community engagements and events.
Instructions:
Please submit a cover letter, resume, and three professional references to SaraJacobs.Resumes@mail.house.gov with “Community Representative – [Last Name]” in the subject line. Applications will be reviewed on a rolling basis. No phone calls or drop-bys, please.

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